Responsible Gaming at fbazze
At fbazze, we believe that gaming should always be enjoyable, controlled, and free from harm. We provide every player in Bangladesh with a full suite of tools to manage their activity — from deposit limits and session timers to self-exclusion options and direct access to professional support. Playing smart is playing well.
Our Commitment to Safe Play
fbazze was built on the conviction that entertainment and safety are not competing priorities — they are inseparable. As Bangladesh's premier online casino and sports betting platform, we serve players from Dhaka to Chittagong, from Sylhet to Cox's Bazar, and we take seriously our responsibility to each one of them. Responsible gaming is not an afterthought at fbazze; it is embedded in every layer of how the platform is designed, operated, and maintained.
Our responsible gaming framework is guided by three core principles: prevention, meaning we work proactively to stop gambling-related harm before it occurs; intervention, meaning we equip players with the tools to regain control if they feel their gambling is becoming problematic; and support, meaning we connect players who need help with qualified professionals and external organisations equipped to provide it.
We recognise that the vast majority of our players enjoy fbazze as a form of leisure — placing a bet on a BPL T20 match, spinning a Pragmatic Play slot after a long day, or enjoying a live dealer table on a Eid evening. For these players, gambling remains an enjoyable hobby that fits within their lives. Our responsible gaming tools are designed to help every player maintain that healthy balance, and to provide a clear pathway to help for those whose experience has shifted beyond entertainment into concern.
Every feature on the fbazze platform is reviewed for its impact on player wellbeing. We design for long-term player health, not short-term revenue.
fbazze's internal systems monitor for patterns associated with at-risk play — such as sudden deposit surges or late-night prolonged sessions — and trigger welfare checks.
Our 24/7 support team is trained to handle responsible gaming conversations with sensitivity and without judgement — available every day of the year in English.
Age Restriction & Underage Protection
18+ Only: fbazze strictly prohibits access to its platform by anyone under the age of 18. All players must be 18 years of age or older to register, deposit, and participate in any game or betting market offered on fbazze.net. This rule is non-negotiable and is enforced through mandatory identity verification.
Protecting minors from exposure to gambling is one of fbazze's most fundamental obligations. During the account registration process, every player is required to confirm that they are 18 years of age or older. Following registration, all accounts are subject to Know Your Customer (KYC) identity verification, during which a government-issued National ID Card (NID), passport, or driver's licence must be submitted. Date of birth is verified against official documentation before any withdrawal is processed.
If fbazze has any reasonable suspicion that an account is being operated by or on behalf of a minor, the account will be suspended immediately pending investigation. Any funds held in a suspended account will be reviewed in accordance with fbazze's terms and conditions. Players found to have provided false age information will have their accounts permanently closed and any pending withdrawals may be forfeited.
We also encourage parents and guardians across Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. Tools such as device-level content filters and browser restrictions can provide an effective first line of defence at the household level.
Parental Responsibility: If you share a device with younger family members, please ensure that your fbazze account is always logged out and that your login credentials are never stored in a browser that minors can access. Contact our support team at [email protected] if you need guidance on securing your account.
Player Protection Tools
fbazze provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools are accessible directly through your account settings or by contacting our support team. They are designed to give you meaningful control over how, when, and how much you play — putting the power to define your own limits firmly in your hands.
Deposit Limits
Set a maximum amount you can deposit over a defined period — daily, weekly, or monthly. Once a limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a 72-hour cooling-off period.
Loss Limits
Define the maximum amount you are prepared to lose in a given period. When your losses reach the threshold you have set, your account is automatically restricted from placing further bets until the period expires.
Session Time Limits
Set a maximum duration for each gaming session. When your session reaches the limit, you will receive an on-screen notification and the option to continue or end your session — keeping you fully aware of how long you have been playing.
Reality Checks
Enable periodic pop-up reminders that appear at intervals of your choosing — every 30, 60, or 90 minutes — showing you how long you have been playing and how much you have wagered during the session.
Cooling-Off Period
Take a short break from gambling without committing to full self-exclusion. Cooling-off periods of 24 hours, 48 hours, 1 week, or 1 month are available. During a cooling-off period, you cannot log in or deposit.
Self-Exclusion
Request a full suspension of your fbazze account for a minimum of 6 months or permanently. During self-exclusion, your account is blocked, all promotional communications are stopped, and you cannot register a new account.
How to Activate These Tools: All responsible gaming tools can be activated by contacting our support team at [email protected] or through the responsible gaming section of your account dashboard. Our support team operates 24 hours a day, 7 days a week, including during Ramadan, Eid, and all public holidays observed in Bangladesh.
Deposit & Wagering Limits
Managing how much money flows into your gaming account is one of the most effective responsible gaming strategies available. fbazze's deposit and wagering limit system allows you to define hard caps on your spending — caps that the platform enforces automatically, regardless of whether you remember to check your balance manually.
Limits are available across three time horizons, giving you the flexibility to match your chosen limit to your own financial planning habits. All amounts are denominated in Bangladeshi Taka (BDT) and payments can be made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
Important Rule on Limit Changes: Any request to decrease an existing limit takes effect immediately. Any request to increase a limit or remove a limit is subject to a mandatory 72-hour review period before the change is applied. This cooling-off window exists to protect you from impulsive decisions made in the heat of the moment.
Self-Exclusion & Time-Out
Self-exclusion is the most powerful responsible gaming tool available on the fbazze platform. It is designed for players who feel that they need a complete break from gambling — whether for a defined period or permanently. When a self-exclusion is active, your account is fully suspended: you cannot log in, deposit, place bets, or access any game or betting market. All marketing emails and promotional SMS messages associated with your account are also immediately stopped.
fbazze offers two forms of self-exclusion. A temporary self-exclusion can be set for a minimum of 6 months and a maximum of 5 years. At the end of the exclusion period, the account does not automatically reactivate — you must contact our support team and request reactivation in writing, and a further 7-day reflection period applies before access is restored. A permanent self-exclusion closes your account indefinitely with no option for reactivation.
If you attempt to register a new account with fbazze while an existing self-exclusion is active, any such account will be closed immediately upon detection and any deposits made will be returned in full. We take our self-exclusion obligations seriously and operate active detection mechanisms to enforce them.
Need a brief pause without committing to self-exclusion? A time-out blocks your account for 24 hours, 48 hours, 7 days, or 30 days. Perfect when life gets busy or you simply need a reset.
A formal exclusion period ranging from 6 months to 5 years. Full account suspension, no marketing contact, and a mandatory reflection period before reactivation can be considered.
A permanent and irrevocable closure of your fbazze account. Recommended for players who have decided that online gambling is not right for them. This decision cannot be reversed.
Contact our support team at [email protected] and state clearly that you wish to self-exclude, the type of exclusion you are requesting, and the duration (if applicable). The exclusion will be applied within 24 hours of your request being received.
Recognising Problem Gambling
Problem gambling — sometimes referred to as compulsive gambling or gambling disorder — is a recognised condition in which an individual's gambling behaviour causes significant distress or harm to themselves or to the people around them. It can affect anyone, regardless of age, income, or background, and it can develop gradually over time, making it difficult to recognise from the inside.
One of the most important things fbazze can do is help players identify the early warning signs of problematic gambling before the situation becomes serious. The following indicators are commonly associated with gambling behaviour that may be moving beyond healthy entertainment into a more harmful pattern.
Feeling a compulsion to keep playing in order to win back money that has already been lost — often leading to larger bets and further losses in a self-reinforcing cycle.
Using money set aside for rent, food, bills, school fees, or family expenses to fund gambling activity — a significant red flag that gambling has moved beyond discretionary entertainment.
Hiding the extent of gambling from family members, friends, or employers — lying about time spent or money wagered — is often a sign that the individual recognises the activity has become problematic.
Feeling anxious, irritable, or distressed when not gambling, or when trying to cut down — similar to the withdrawal symptoms associated with other addictive behaviours.
Having repeatedly tried and failed to cut back on or stop gambling despite a genuine intention to do so. This loss of control over gambling behaviour is one of the core diagnostic criteria for gambling disorder.
Experiencing damage to personal relationships, employment, or educational commitments as a direct consequence of time and money spent on gambling.
If You Recognise These Signs: Recognising a problem is the most important first step. You do not need to have experienced all of these warning signs — even one or two may be enough to suggest that speaking to a professional would be beneficial. fbazze's support team can help connect you with appropriate resources. You will never be judged for reaching out.
Self-Assessment Checklist
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly — your responses are entirely private and are not recorded by fbazze. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the external support organisations listed in the next section.
What to Do If You Are Concerned: There are no right or wrong answers — this checklist is simply a tool for honest reflection. If your responses suggest your gambling may be becoming harmful, please read the next section carefully. Help is available, it is free, and it works.
Getting Help & Support
If you or someone you know is struggling with gambling-related harm, please know that you are not alone and that effective help is available. Seeking support is a sign of strength, not weakness — and reaching out is always the right decision. fbazze's support team is your first point of contact, and we can help guide you to both internal platform tools and external professional resources.
fbazze Support Team
Our trained support agents are available 24/7 and can activate any responsible gaming tool on your behalf immediately. Write to us at [email protected]. All responsible gaming requests are treated with the highest level of confidentiality.
Gamblers Anonymous
An international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings and resources are available online.
Talk to Someone You Trust
Sometimes the most important first step is simply talking openly with a family member or close friend. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh often find that honest conversation with a trusted person provides immediate relief and practical support.
Professional Counselling
Licensed mental health professionals and addiction counsellors can provide structured therapeutic support for gambling disorder. Your GP or a local mental health clinic in Bangladesh can provide a referral to an appropriate specialist.
Confidential and Judgement-Free: Every responsible gaming request received by fbazze is handled with strict confidentiality. Your account status, identity, and the nature of your request will never be shared with third parties except where required by law. Our support team approaches every conversation with empathy and without judgement — your wellbeing is always our priority.
Remember that responsible gaming is a shared responsibility. fbazze provides the tools and the support framework, but the most important decisions are yours to make. Setting limits before you start a session, taking regular breaks, keeping gambling a small and enjoyable part of your leisure time, and never gambling with money you cannot afford to lose are the foundations of a healthy relationship with online gaming.
We are proud to serve the players of Bangladesh and we are committed to ensuring that fbazze remains a platform that people can enjoy safely for years to come. If at any point you feel that your gambling is moving beyond healthy entertainment, please reach out — we are here, and we are ready to help.
Play Smart. Play Safely with fbazze.
All the tools you need to stay in control are right here. Explore games responsibly, set your limits, and enjoy the fbazze experience on your own terms.